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Helpdesk Engineer Resume

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SUMMARY

  • 有12年以上Windows 2008/2003/2000/ NT/9x系统管理员经验.
  • Expertise in Installation & Configuration of Windows NT/ 2000/2003/2008, Experience in supporting applications in a 24/7, trouble - shooting and maintenance.
  • Experience in Exchnage 5.5/2000/2007, Linux, TCP/IP, IPX, SPX, CITRIX和微软终端服务器
  • Hands on experience on Auto Administrator & writing basic SQL scripts
  • Experience on Installation, configuration, Customizing of Various Enterprise servers from HP, IBM, DELL and other vendors.
  • 制定容错备份策略，如全量备份/每周备份/增量备份.
  • 为服务器开发和实现RAID技术，如奇偶剥离(RAID 5)/镜像(RAID 1)/级联(RAID 0).
  • 有实施DNS服务器、WINS服务器和DHCP服务器的经验.
  • 安装和配置网络打印机，扫描仪.
  • 有实施企业FTP服务器和IIS服务器的经验.
  • 创建许多自动监视和管理脚本 & shell scripting.
  • 在IIS和FTP服务器中创建虚拟站点和目录.
  • Experience in User Administration, Resource Management, Configuration Management Performance Management & Network Management.
  • 应用最新的服务包(补丁)，更新生产系统和开发系统.
  • Implementing corporate wide Virus Scanning.
  • Hardware Maintenance, System maintenance & Troubleshooting.
  • 通过微软终端服务远程管理Windows服务器, Citrix MetaFrame Client and VNC.
  • Backup and Disaster Recovery Management.

TECHNICAL SKILLS

Hardware: HP Proliant ML & G Series, Dell Power Edge, IBM

O.S. (Operating Systems): Windows Server 2008, 2003 & Pre Windows O.S (NT4.0)

Domain: Microsoft 2003 Active Directory, Wintel Administration

Remote Management: Windows Terminal Services, VNC Viewer, Dame Ware

Networking Infrastructure: TCP/IP, DNS, DHCP & WINS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr Information Systems Analyst

Environment: HP Proliant ML 370, DL 380, Windows Server 2000/2003/2008

Responsibilities:

  • 为超过250台本地和远程服务器提供服务器支持.
  • Commissioning & Decommissioning of Servers.
  • 恢复由于硬件或操作系统故障而崩溃的服务器.
  • Windows基础设施服务(AD, DHCP, DNS等)的管理.)
  • Performing Active Directory Replication Checkup
  • 为组策略部署和管理创建标准流程
  • Backup and restore of Group Policies using GPMC
  • Backup and restoration of Active Directory
  • Moving mailboxes across domains
  • AD Database Growth Monitoring / De-fragmentation
  • 管理不同的流程流，如变更管理和事件管理
  • Resolving Disk space & Server Performance issues.
  • 手动解决防病毒更新问题和安装补丁.
  • 设计并实施一种机制，将技术问题移交给其他技术团队解决
  • Windows基础设施服务(AD、DHCP、AIX、DNS等)的管理.)
  • Troubleshooting and analyzing all kind of server & performance issues
  • Commissioning & Decommissioning of Servers
  • 创建变更请求并在Wintel服务器上实现各种变更
  • 通过BMC巡检监控工具监控服务器性能
  • Performing Active Directory Replication Checkup
  • 在Windows服务器上与各种LOS联系人协调任何类型的应用程序问题或实现
  • Creations, administration of user, resource mailboxes.
  • Mailbox movements across domains using exmerge.

Confidential

Helpdesk Engineer

Environment: Dell Power Edge Servers, Dell Optiplex Wkstn, Win NT 4.0 Server/Wkstn, Win 2000 Server/Wkstn

Responsibilities:

  • 作为海得拉巴机密资本国际服务公司机密技术团队的成员
  • 参与本网站新项目的系统设计和实施.
  • Implemented NT Domain Security Policy and auditing
  • 是否有管理约4000个NT用户帐户的实际经验, 具有复杂权限和跨域资源访问权限的文件和共享资源管理.
  • As a Technology Specialist, 参与本网站新项目的系统设计和实施.
  • Implemented NT Domain Security Policy and auditing
  • Configuring & Troubleshooting of various applications like CITRIX, RUMBA, HUMMING BIRD and various IBM Client tools.
  • 作为技术团队的一员，负责识别和解决网络和流程级问题.
  • 处理团队其他成员的高优先级和呼叫升级.
  • Installation & 数据加密软件的配置，如安全启动笔记本电脑.
  • 对笔记本电脑用户远程接入网络使用VPN进行技术指导.
  • 在使用赛门铁克Ghost等工具将所有应用程序部署到桌面的操作系统的大规模部署方面具有专业知识
  • 使用脚本在桌面/笔记本电脑上自动部署新软件

Confidential

Systems Engineer

Environment: Compaq Proliant Servers, 3Com SuperStack, Alcatel OMNI, HP-80ex Optical Servers, HP-700 Plotters, HP 4/5s Laser Printers, Win 95/98, Win NT 4.0 Server/Wkstn, Win 2000 Server/Wkstn

Responsibilities:

  • 在其他站点包含Windows NT的集成网络中排除故障和解决问题
  • Installation and Support of Compaq Proliant-5500 server, 2 Compaq SP-700 workstations, 4 Compaq ML350, 2 Compaq ML350 G2
  • 积极协调和配合HCL-COMNET，将园区广域网从10mbps厚以太网迁移到ATM骨干网
  • 这项工作涉及在不影响现有网络和中断工作的情况下，系统地规划和实施更换现有设备.
  • 该网络建立在阿尔卡特OMNI ATM交换机上，三个主节点之间的速度为622 Mbps，各种OMNI S/R(以太网)交换机之间的速度为155 Mbps.
  • 网络在各个方面都有冗余，比如冗余的网络路径, redundant CSM and MPM, redundant power supply. Post installation maintenance of network.
  • Configuring and maintenance of Switches, hubs, 康柏系统，从桌面到多产的服务器, Disk arrays, juke boxes etc.
  • HP-80ex光服务器、HP-700系列绘图仪的安装维护
  • Internet、NFS、NIS、TCP/IP备份恢复和存储管理配置.
  • Installing and Configuring Windows NT 4.0 & Windows 2000 Environment (Server & Workstation). Creating user Accounts, Administrating multiple Domains.
  • 实现安全权限，容错，管理分区和文件系统. Implementing Remote Access Service (RAS).
  • Administering & Configuring Network Printers
  • Backing up and Restoring files and directories
  • IP addressing, implementing IP Routing, Sub netting.
  • Configuring DHCP, WINS, DNS.
  • Connectivity in Heterogeneous Environments
  • Trouble Shooting MS TCP/IP.
  • Configuring, fine-tuning, monitoring, 处理和解决安装基地的硬件和操作系统相关问题.
  • 执行bug修复补丁安装，固件升级和软件包安装.
  • RMON(远程监控)通过3-COM的Transcend企业管理系统.
  • 康柏服务器和台式机的网络管理与康柏洞察管理器.
  • Documentation.
  • Call Co-ordination of day to day user complaints, trouble shooting systems, Logbook Update on daily basis, 准备工程师团队的周报和月报, 关于技术问题的未解决问题的升级, pending spares, defective devices.

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