Senior Manager of IT Development and Support Resume Denver, Colorado - Hire IT People

SUMMARY:

在通过流程调整提高业务绩效方面有良好记录的高级经理, technology and people to meet program objectives and requirements. 是否成功地管理过大型个人团队，包括离岸团队，并承担了越来越多的责任. Excellent team management, communication, facilitation, finance, process improvement, change management, metrics and consulting skills.
Extensive experience in program and project management, software development and testing. 寻求在质量保证测试或IT开发方面的IT计划/项目经理职位或领导角色，我的技能和能力可以为组织增加重要价值.

PROFESSIONAL EXPERIENCE:

Senior Manager of IT Development and Support

Confidential, Denver, Colorado

Responsibilities:

管理交付1)大规模改进项目的项目经理/Scrum Master团队, 2) run the business features, 3)为我们的业务合作伙伴分配项目，以提供自动化和效率改进以及所需的业务功能.
Achieved 100% application availability with leverage of Database Administrators, Infrastructure Support, and Production Support teams.
负责2018年Confidential和Level 3合并的Sales Compensation应用系统集成.
作为信息技术网络安全的主要联络点与公司安全的所有漏洞修复和14个字符的密码短语倡议.
负责SAP安全开发，提供用户角色访问，管理和减轻职责隔离问题.
推动远程访问令牌项目，为公司带来更好的整体管理和显著的成本节约.
在用户访问管理领域实现了重大的流程改进，从而提高了效率.
与大型离岸矩阵团队广泛合作，并对离岸模型进行了改进.

Manager Quality Assurance and Testing

Confidential, Denver, Colorado

Responsibilities:

负责公司系统(包括财务)的质量保证和软件测试, procurement, sales compensation, human resource and payroll systems.
2011年，管理Qwest和Confidential合并的系统集成测试，以推动与新公司的协同效应.
Managed the systems integration testing for the merger of Savvis and Confidential in 2012.
使用Worksoft工具在SAP领域率先实现回归测试用例的自动化.

Manager Software Development and Testing

Confidential, Denver, Colorado

Responsibilities:

Lead IT Project Manager

Confidential, Denver, Colorado

Responsibilities:

管理知识管理计划内的Einstein实施，以实现呼叫中心和整个Qwest的知识共享，包括以前使用的旧系统的退役.
在间接零售渠道运营中管理解决方案的交付，与间接零售商合作，通过间接渠道销售Qwest产品和服务.
作为信用卡支付选项系统的一部分，负责实施无指纹借记卡项目, 它增加了一个第三方供应商来处理借记卡网络中的借记卡交易，而不是利用信用卡网络. This project resulted in expense savings of approximately $400K per month.
Responsible for the identification, analysis, 并在一触计划中启动旨在减少昆士兰内部影响的项目. 成功启动和部署了多个项目，通过减少费用和减少收入损失，立即提高了收益.

Senior Manager

Confidential, Denver, Colorado

Responsibilities:

Managed 16 project managers responsible for Global Business projects from idea to deployment, equating to a $48M total annual budget.
Developed tracking for reporting project status and metrics.
Assisted with completion of business cases for evaluation of all projects.
负责管理与Confidential和Qwest合并相关的协同项目.

IT Project Manager

Confidential, Denver, Colorado

Responsibilities:

设计并实现了一个软件开发项目管理办公室，包括设计业务生命周期流程, developing procedures, resolving process integration issues, 为组织达到软件SEI CMM的2级和3级绩效等级做准备.

Business Process Consultant

Confidential, Louisville, Colorado

Responsibilities:

担任业务主管，负责管理大型SAP流程再造工作的报告需求. Managed a team composed of internal functional experts and external consultants.
协助开发业务案例和支持度量标准，以衡量和跟踪项目的成功.
组建并带领团队改进第三方软件租赁续订和维护管理流程, which resulted in savings of over $1M annually.
评估支持中心业务运营，从而获得高杠杆业务改进机会，并向管理层提出建议.
Developed and implemented the StorageTek customer feedback system via the World Wide Web.
参与管理一个千年虫情景规划项目，制定业务战略和应急计划，以应对客户购买模式可能发生的变化.
Facilitated numerous teams in development and implementation of process improvements.

Financial Analyst

Confidential, Louisville, Colorado

Responsibilities:

Petroleum Engineer

Confidential, Anchorage, Alaska

Responsibilities:

负责指导两个海上石油生产平台的活动，包括识别, analyzing, and completing economic projects to increase production and company profits.
Developed a new economic model to evaluate the financial viability of investments.
协助项目经理进行大型改进项目的日常运营和管理.